I have two things to rant about, both have to do with my job. Some uncensored words are coming, so be ready for that.
First, I, with all my heart and soul, hate rewards programs. I've never mentioned which hotel I work for, for some reason I felt like I shouldn't, but it's a Holiday Inn Express. Or as I like to call it, the bastard child of Holiday Inn. HIE is one of several brands controlled by IHG. Our rewards program is called Priority Club Rewards. You earn so many points per dollar you spend and you can redeem these points for a multitude of things. The club has three levels, base, gold, and platinum. The more you stay, the higher your level.
Problem is that people who are Priority Club members tend to be the biggest fucking douchebags on the planet. ESPECIALLY platinum members. These people have it in their heads that their asses are there for us to kiss. These are the people that think we can pull rooms we don't have out of our asses for them. They think that they take precedence over everybody else in the hotel. The douches will just walk up to the counter and start demanding things, even if you are servicing someone else. No, asshole. Your piece of plastic with a color on it means shit to me. But they behave this way because corporate basically forces us to kiss their asses. Forces the rest of the IHG slaves, I should say. Corporate and these dicks can all kiss mine.
Most of these dicks that are platinum level have their rooms paid for by their company, so to me, Joe Workhard is a helluva lot more important than them. Mostly do to the fact that they are paying more anyway. These company guys usually have lower rates. I'll tell you to go screw yourself with a shark's tooth, before I stop what I'm doing to cater to you.
I guess it really comes down to me hating members over rewards programs themselves. It's just something I see even outside of work. People thinking they are king shit because they got suckered into spending money at one place on a regular basis.
Second, which is the reason for a lot of the crap I have to deal with at work. This HIE I work at is a pile of shit in building form. I've been here 5 years, and even though the place wasn't all that great back when I started, it's an entire 180 now from what it was. Anything you can think of that could be wrong with a hotel, we have it covered. We are on the verge of having our flag taken because we don't meet IHG standards. We haven't passed an inspection since I've been here, at least. Our contract expires next year, they already said they aren't going to renew it, so no more HIE after next year regardless. But I doubt we'll make it that long.
A/C units barely work in any of the rooms. They don't work period in the hall on the second floor. So when you go up there it's like being smacked in the face by an extremely hot hand. This has been an issue for a few years. The ceiling on the second floor looks as though it's about to come down, I don't even go up there unless I just have no other option. It leaks when it rains, and it somehow manages to make its way to the first floor. Then you have occasional leaks coming from the second floor rooms to the first floor rooms. Only thing you can do is tell that guest that you're pretty sure it's water from the tub and not pee water from someone's toilet. Even though you and them all know it's probably pee water.
I can literally go on about how shitty this place is. For God's sake, our phone service was off all weekend a few weeks ago because they didn't pay the bill. And it's not like we don't have the money. A few of the 5 years I've been here we've made over a million in a year. The problem is that the owner is supporting all of his other crappy businesses with our revenue. You can only tell people lies for so long before you just stop giving a shit. And I stopped a while ago. At this point I'm just sticking with the ship until it sinks. Collect unemployment for a bit, because I really need a vacation, and then find somewhere else to be miserable.